Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

---

Purpose: The purpose of the present study is to investigate the effect of the communication skills of the treatment staff on the endurance of patients through the mediation of work ethics. Method: This research is of the correlation type, and the statistical population of the research was the people working in medical-health and service centers in Tehran, 300 people were selected by simple random sampling method. The data collection tool is the standard work ethic questionnaire, mental toughness questionnaire (MTQ-48) and Barton Communication Skills Inventory (BCSI). In order to analyze the data, zero order correlation and multiple regression were used in hierarchical form. Findings: The research findings: indicate that verbal and listening skills and feedback skills have a positive effect on patient endurance. Work ethic also mediates between patients' perseverance and verbal and listening skills of the communication skills of the treatment staff, but feedback skills only directly affect patients' perseverance and work ethic does not mediate for this component. Conclusion: having a positive view of communication skills from the treatment staff with higher work ethics can improve patient endurance.

Keywords: Communication skills Patient endurance Work ethic Treatment staff

Full-Text [PDF 1170 kb]   (19 Downloads)    

Add your comments about this article : Your username or Email:

---

---