Satisfaction in orthopedic patients based on Patient satisfaction questionnaire (PSQ)

Kariminasab, Mohammad Hossein; ShayestehAzar, Masoud; Ghaffari, Salman; Daneshpoor, Seyed Mohamad Medhi; Nikzad, Mahla; Shayesteh Azar, Shadi

[Home ] [Archive]

International Journal of Medical Investigation

Main Menu

Home

Journal Information

Articles archive

For Authors

For Reviewers

Registration

Contact us

Site Facilities

Editorial Board

Search in website

Receive site information

Volume 4, Issue 2 (June 2015)

Int J Med Invest 2015, 4(2): 214-221

Back to browse issues page

Satisfaction in orthopedic patients based on Patient satisfaction questionnaire (PSQ)

Mohammad Hossein Kariminasab ^*

, Masoud ShayestehAzar

, Salman Ghaffari

, Seyed Mohamad Medhi Daneshpoor

, Mahla Nikzad

, Shadi Shayesteh Azar

Orthopedic Research center, Mazandaran University of Medical Sciences, Sari, Iran

Abstract: (10057 Views)

Aim: The aim of this study was evaluated the satisfaction of patients referred to the Orthopaedic Department of Imam-Khomeini Hospital of sari over a period of 3 years. Methods: This is a cross-sectional study. Patient satisfaction were collected by Patients Satisfaction Questionnaire (PSQ) and analyzed with SPSS v18. Results: In this study the highest satisfaction of patients was from para clinical services 69.78 ± 21.45 and the lowest satisfaction was from the department environment and the services 57.20 ± 22.86. There was no statistically significant difference between the sex (P>0.05). Patients with a history of hospitalization were significantly less satisfied with the services provided at the clinic (P=0.033). Between rural and urban patients satisfaction from reception and guard was statistically significant difference (P=0.01). Patients who had no health insurance less satisfied with the reception and guard (P=0.044), physician (P=0.049) and drugstores (P=0.032). Conclusion: The highest level of satisfaction was from the para clinical services and the lowest rate of their satisfaction was department environment and the services, that need planning to improve the department and particularly about cleanliness of toilets can be greatly improved this problem and increased patient satisfaction. The present study showed that a history of previous hospitalization, residence, and having health insurance (despite funding) are significantly associated with patient satisfaction of certain levels of service provided. But gender and level of education is not associated with patient satisfaction.

Keywords: Satisfaction, orthopedic patient, hospitalization

Full-Text [PDF 369 kb] (2485 Downloads)

Type of Study: Research | Subject: General

References

1. 1. Akbary F, Hosseini M, Arab M, Chozokly N: Study of effective factors on inpatient satisfaction in hospitals of Tehran University of Medical Sciences. Journal of School of Public Health and Institute of Public Health Research 2006, 4(3): 25-35. 2. Speeding J: Patient relations hospital and health services administration. Edward-Hospital employee 1987, 5: 71-88. 3. Grogan S, Conner M, Willits D, Norman P, Forman CQ: Development a questionnaire to measure patient's satisfaction with general practitionares services. British Journal of General Practice 1995: 525-529. 4. Skurka M: Health information management principals and organization for health record services. AHA Health management 1998, 1: 1-3. 5. Sitzia J: How valid and reliable are patient satisfaction data, An analysis of 195 studies. International Journal of quality in Health care 1999, 11: 319-328. 6. Coulter A, Cleary PD: Patient experience with heajth care in five countries. World Health Organization Report 2001, 20: 244-252. 7. Nash D: Physicians News Digest. Role of patient satisfaction 2004, 3: 4-7. 8. Joolaee S, Givari A, Taavoni S, Bahrani N, Reza Pour R: Patients' satisfaction with provided nursing care. Iranian Journal of Nursing Research 2007, 2(6-7): 37-44. 9. Mousavi S, Mousavi S: Causes of patient dissatisfaction of public hospitals in mazandaran province. Scientific Journal of Forensic Medicine 2010. 10. Khalilpour Marzoni A, Rabiee O: Patient Satisfaction from Pre and Postoperative Nursing Care in Hospitals Affiliated to Babol University of Medical Sciences. Preventive Care in Nursing & Midwifery Journal 2013, 3(1): 38-45. 11. Narenjiha M, Haghighat S, Hamidollah B, Shajari J, Haji Mollahoseini F: Patients satisfaction from doctor's communication: A Survey in Ghods clinic in tehran. Iranian Journal of Medical Education 2012. 12. Akhtari-Zavare M, Abdullah MY, Seyed Hassan ST, Said SB, Kamali M: Patient satisfaction: evaluating nursing care for patients hospitalized with cancer in Tehran Teaching Hospitals, Iran. Global Journal of Health Science 2010, 2(1): P117. 13. Grogan S Conner M, Norman P, Willits D, Porter I: Validation of a questionnaire measuring patient satisfaction with general practitioner services. Quality in Health Care 2000, 9: 210-215. 14. Goldstein MS, Elliott SD, Guccione A: The development of an instrument to measure satisfaction with physical therapy. Phys Ther 2000, 80: 853-863. 15. McGivern S: A Patient Satisfaction with quality of care in a hospital system in Qatar. J-Health-Qual 2003, 21: 28-29. 16. Arefi M, Talaei N: Patient satisfaction in Baharloo Hospital in 2008. Payavard Salamat 2010, 4(2): 97-103. 17. Ahmadi B, Ziwdar M, Rafiei S: Patients' satisfaction in first rank Hospitals of Tehran University of Medical Sciences: A cross-sectional study in 2009. Payavard Salamat 2010, 4(2): 44-53. 18. Hajifatahi A et al: In-patient satisfaction and its related factors in Taleghani University Hospital, Tehran, Iran. Pakistan Journal of Medical sciences 2008, 24: 273-274. 19. Rahimi Sh, Marzang S, Mohamadi S, Rasool Bardelash K: Patients satisfaction with physical enviroment, Personel and provided services in Salaheddin Ayoobi, Baneh. Approved research proposal, Kordestan University of Medical Sciences 2006. 20. Cramer E: Significance tests and tests of models in multiple regression. The American Statistician 1972, 26. 21. Garroutte EM, Kunovich RM, Jacobsen C, Goldberg J: Patient Satisfaction and Ethnic Identity among American Indian Older Adults. Social Science and Medicine 2004, 59: 2233-2244. 22. Fan VS, Burman M, McDonell MB, Fihn SD: Continuity of care and other determinants of patient satisfaction with primary care. J Gen Intern Med 2005, 20: 226-233. 23. World Health Organization. Workbook 6: Clent Satisfaction Evaluations. Geneva; 2000.

Add your comments about this article

Mendeley

Zotero

RefWorks

Kariminasab M H, ShayestehAzar M, Ghaffari S, Daneshpoor S M M, Nikzad M, Shayesteh Azar S. Satisfaction in orthopedic patients based on Patient satisfaction questionnaire (PSQ). Int J Med Invest 2015; 4 (2) :214-221
URL: http://intjmi.com/article-1-128-en.html

Rights and permissions
	This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Volume 4, Issue 2 (June 2015)

Back to browse issues page

Persian site map - English site map - Created in 0.05 seconds with 37 queries by YEKTAWEB 4660